Privacy Policy

Last Updated: August 18, 2026

At CountTill, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you when you use the CountTill website, products, and services.

1. Information We Collect

Depending on how you interact with CountTill, we may collect the following categories of information.

Information You Provide

This may include:

  • Name
  • Business or company name
  • Email address
  • Phone number
  • Billing and account information
  • Information submitted through contact or demo forms
  • Account registration information
  • Communications you send to us
  • Information provided when requesting customer support

Business and Account Data

When you use CountTill, you may provide information relating to your business and its operations. This may include product, customer, employee, sales, inventory, purchasing, financial, and other business information entered into the platform.

Where you use CountTill on behalf of a business or organization, that organization may control the business information stored within its account.

Technical and Usage Information

We may automatically collect certain information about how you interact with our website or services, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Referring pages
  • Date and time of access
  • Website usage and interaction data
  • Diagnostic and performance information
  • We may collect this information using cookies and similar technologies. See our Manage Cookies page for more information.

2. How We Use Your Information

We may use personal information to:

  • Provide and operate CountTill
  • Create and manage accounts
  • Process subscriptions and payments
  • Provide customer support
  • Respond to enquiries and requests
  • Process demo and consultation requests
  • Improve our products and services
  • Monitor performance and security
  • Detect and prevent fraud or misuse
  • Communicate important service information
  • Send marketing communications where permitted
  • Comply with legal and regulatory obligations
  • Protect our rights, users, and services
  • We use information only where we have an appropriate legal basis or other lawful justification for doing so.

3. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business and provide CountTill, including providers supporting:

  • Cloud hosting and infrastructure
  • Payment processing
  • Email and communications
  • Analytics
  • Customer support
  • Security
  • Website functionality
  • Business operations
  • These providers are expected to process information only for authorized purposes and in accordance with applicable obligations.
  • We may also disclose information where required by law, legal process, regulatory authorities, or where necessary to protect our rights, users, or services.

4. Business Data

CountTill is designed to help businesses manage their operations. Business users may enter information about customers, employees, products, transactions, suppliers, and other business activities into the platform.

The business using CountTill is responsible for determining what information it collects through the platform and ensuring that its collection and use of such information complies with applicable laws.

Where CountTill processes such information on behalf of a business customer, our role and obligations may be governed by our agreement with that customer.

5. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

Users are also responsible for maintaining appropriate account credentials and access controls.

6. Data Retentation

We retain information for as long as reasonably necessary to:

  • Provide our services
  • Maintain business and transaction records
  • Meet contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements
  • Protect our legitimate business interests
  • Retention periods may vary depending on the type and purpose of the information.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain information
  • To exercise applicable rights, contact us using the information below. We may need to verify your identity before processing a request.

8. Marketing Communications

If you receive marketing communications from us, you may unsubscribe using the mechanism provided in the communication or by contacting us.

Transactional, security, account, and other essential service communications may still be sent where necessary to provide the service.

9. Third-Party Services

CountTill may integrate with or link to third-party services, including payment providers, analytics platforms, communication services, and other integrations.

CountTill is not responsible for the privacy practices of independent third parties. We encourage you to review their respective privacy policies before using their services.

10. Children's Privacy

CountTill is intended for businesses and professional users and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

The updated version will be published on this page with a revised Last Updated date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

CountTill by Codeifyy Solutions Pvt. Ltd.
Email: support@counttill.com
Address: National Town, Lahore, Pakistan